Terms of Service

1. Who we are, what this covers

SYNNR (“SYNNR,” “we,” “us”) is software for oilfield service yards, operated by Darkstar Dynamics LLC. These terms govern your use of the SYNNR website and application at synnr.io. By creating an account or using the service you agree to them.

2. What the service is — and is not

SYNNR keeps a register of your yard's equipment, certifications, inspections, and crew credentials, and warns you before recorded items lapse. It is an informational record-keeping tool. It is not a regulatory authority, a certification body, an inspection service, or legal advice.

You remain solely responsible for your own regulatory compliance. SYNNR works from the dates and records your team enters. If a record is missing, wrong, or stale, the software's output will be too. A green status in SYNNR does not mean a truck, tool, or person is compliant with DOT, OSHA, operator requirements, or any other rule — it means the records you gave us are current. Verify against source documents before relying on anything for a safety or regulatory decision.

3. Subscriptions and billing

The service is billed monthly through Stripe at the published per-yard price. Your subscription quantity follows your count of active yards: adding a yard increases the next charge (prorated from the day you add it), deleting a yard decreases it the same way. The built-in sample/demo yard is never billed. Minimum subscription is one yard.

You can cancel anytime from Settings → Billing. Cancellation stops future charges at the end of the current billing period; we don't issue partial-month refunds. If a payment fails, Stripe retries and we keep your access open for a grace period before the account becomes read-only.

4. Your data stays yours

Everything you put into SYNNR — yards, equipment, certs, crew records, photos — is yours. You can export it as CSV at any time from Settings, in any subscription state, including after cancellation. A canceled account keeps read and export access. If you ask us to delete your account, we delete your company's data from the live system; residual copies in encrypted backups age out on the backup schedule.

5. Acceptable use

Don't attempt to access another company's data, probe or overload the service, resell access, or use the service for anything unlawful. Accounts doing so can be suspended or terminated.

6. No warranty

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose. We do not warrant that alerts will always be delivered (email systems fail), that the service will be uninterrupted, or that any compliance, safety, or business outcome will result from its use.

7. Limitation of liability

To the maximum extent the law allows, SYNNR's total liability for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages — including lost profits, non-productive time, regulatory fines, or losses caused by a missed or undelivered alert.

8. Termination

You can stop using the service and cancel at any time. We can suspend or terminate accounts that violate these terms, with export access preserved per §4 except where the violation involves abuse of the service itself.

9. Changes

We may update these terms as the product evolves. Material changes will be dated at the top of this page and, for subscribed customers, announced by email before they take effect. Continued use after the effective date is acceptance.

10. Governing law & contact

These terms are governed by the laws of the State of Texas. Questions: cadencain@synnr.io.